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The SEEBURGER Trading Partner Service supports you in connecting and supporting your trading partners in EDI operations. Trading partners are customers and suppliers, as well as service providers who are connected to your systems via an EDI interface or WebEDI.
As a part of the SEEBURGER Trading Partner Service, our Trading Partner Support is the single point of contact for you, your suppliers and your customers. Through the direct, daily operational support of SEEBURGER experts who assist with data exchange questions and message transfer errors, our Trading Partner Service reduces the workload for your customers to increase the satisfaction of both your customers and suppliers.
With Trading Partner Support, SEEBURGER becomes the „Single Point of Contact (SPOC)“ for your trading partners and directly handles their requests. Simply refer your trading partners to SEEBURGER Trading Partner Support for all inquiries relating to ongoing operations. SEEBURGER Trading Partner Support is the interface between your specialist department and your trading partners.
Change Request Management enables you to outsource predefined change requests to SEEBURGER Trading Partner Support during the operating phase. SEEBURGER Trading Partner Support manages the connection of single, new trading partners, as well as changes to communication protocols and business processes.