SEEBURGER Business Integration Suite Accelerate Business-Driven Innovation with IntegrationDownload whitepaper now
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BIS 6.7 – Now Available! Customers using BIS 6.7 benefit from agile and scalable integration solutions for the digital shift and a variety of operating models.More about the Major Release
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24/7 Support for Your SEEBURGER Solution
SEEBURGER offers flexible and highly qualified support expertise – round the clock. You can rely on our tightly integrated combination of people, processes and technologies – worldwide and at any time.
Remote Alerts: 24/7 Monitoring Made Easy
SEEBURGER monitors your system and alerts you when real issues pop up. We optimize the monitoring setup permanently, so you stay ahead of the game.
This 24/7 service connects your on-premise system with the SEEBURGER Cloud, combining the advantages of both approaches.
Remote Management: Let Us Operate Your SEEBURGER Solution
Let our experienced support team completely operate your on-premise SEEBURGER Solution remotely
Any questions about your SEEBURGER solution? Having technical issues? Regardless of whether it is content or platform related, we are happy to help you and to connect to your system remotely to provide comprehensive support services.
Digital transformation moves IT systems even more into the mission-critical center of companies’ value chains. However, operational coverage only during office hours may not suffice for your operation.
SEEBURGER Remote Alerting and Remote Management helps any organization seeking improved system health, overall collaboration performance or addressing reduced staffing. We are here to augment your coverage or during peak work volumes during project implementation.
SEEBURGER Support provides worldwide technical support with package options starting from regular business hour support to 24/7, around-the-clock availability.
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Get help when you need it around the clock Flexible and highly qualified support expertise
Selection of SLA options: meeting your requirements Our Service and Support options provide flexibility and speed
Highly trained specialists for operations Benefit of our longstanding Service and Support experience based on the successful work with thousands of customers.
Directly from the vendor SEEBURGER develops, consults, trains and supports with one team
SEEBURGER Service Portal Email
Phone:
Germany: +49 7252 96-1443 Bulgaria: +359 2 974 5102 China: +86 21 5835 7779 France: +33 141906753 Indonesia: 001 803 49 21 181 9096 Italy: +39 02 40703793 Malaysia: 1 800 81 9555 Netherlands: +31206586138 North America: +1 678 904 3322 and +1 866 453 5301 Singapore: 800 4922 472 Sweden: +46105102529
In case you don’t have a SEEBURGER Service Desk account yet, contact us via e-mail with your SEEBURGER customer number, name and phone number to [email protected].
Remote Management takes over operational responsibility leveraging Remote Alerting.
Through proactive health checks and Problem Management we avoid issues. We detect errors early and react quickly to performance fluctuation, increasing operational stability.
Remote Management improves the day-to-day application administration, workflow intervention, operations and maintenance of your SEEBURGER Business Integration Server.
Operation for your SEEBURGER solution is provided under standard SLAs. You can achieve 24/7 full coverage or just augment times outside normal business hours (nights, weekends and public holidays). We increase your flexibility also for contract duration level.
Remote Management benefits organizations specifically focused on improving their service levels without increasing in-house IT staffing levels.
Let us Manage Your SEEBURGER Implementation 24/7
Reliable Operation SEEBURGER Experts provide leadership through changes, upgrades and maintenance. Our best practices increase your availability
Personnel augmentation and backup Coverage by SEEBURGER specialists for peak load times, staff vacation or extended absence
Create Time for Innovation You will have more time to drive the digital transformation of your company.
Cost reduction The Total Cost of Ownership is reduced through moving the operation to SEEBURGER. 24/7 coverage will be at a lower cost than with your own staff.
As a part of the SEEBURGER Trading Partner Service, our Trading Partner Support is the single point of contact for you, your suppliers and your customers. Through the direct, daily operational support of SEEBURGER experts who assist with data exchange questions and message transfer errors, our Trading Partner Service reduces the workload for your customers to increase the satisfaction of both your customers and suppliers.
With Trading Partner Support, SEEBURGER becomes the „Single Point of Contact (SPOC)“ for your trading partners and directly handles their requests. Simply refer your trading partners to SEEBURGER Trading Partner Support for all inquiries relating to ongoing operations. SEEBURGER Trading Partner Support is the interface between your specialist department and your trading partners.
Worry-free Trading Partner Support
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Support Hotline from SEEBURGER EDI experts for you and your trading partners.
Relief for your EDI team Errors in content will not be reported to your EDI team but to the SEEBURGER Trading Partner Support.
Problem solving Error analysis or research when the trading partner calls.
Short ways Interface between your EDI team, the SEEBURGER Cloud team and your trading partners.